2talk

Roaming with 2talk Mobile

Happy Travels! We hope you have a great trip. Read on to learn all the things you need to know about using your 2talk mobile overseas.

How to get roaming on your mobile

Roaming is disabled by default on 2talk mobile plans.

If this is the first time travelling with your 2talk mobile service you’ll need to log a support ticket and ask the team to enable roaming on your number. We recommend you do this before you travel.

What happens when I arrive at my destination?

If you’re in a destination that provides roaming, you will receive a welcome text from our mobile carrier 2degrees when you turn on your phone in that destination.

The Welcome text will confirm what services are available in your destination and if it is a $8 destination or not.

How much does Roaming cost?

There are different roaming services and rates depending on where you’re travelling to:

• $8 per day for over 100 Destinations
• No Data Destinations
• No Service Destinations

All roaming charges are in addition to your plan charges. See below for a full list of charges by destination

When Do Roaming Charges Apply?

For $8 Destinations you will be charged the $8 daily rate as soon as you do any of the following:

• make a call (including to Voicemail)
• receive a call (or don’t answer an incoming call that diverts to your Voicemail)
• send a text; or
• use mobile data (This includes any apps that may refresh or update automatically, even when you aren’t using them.)

Only your plan’s NZ minutes, texts and data allocations are included in Daily Roaming. This allows you to call or text any standard mobile or landline in NZ, Aussie, and the destination you’re in (as applicable). Add-ons and extra plan inclusions are not included in Daily Roaming and will incur additional charges when you use them in your overseas destination.

In certain destinations, answering a call will not trigger the Daily Roaming rate. Instead, you’ll be charged $1.15 per minute. These destinations include:

• Cook Islands
• Western Samoa
• Tonga
• Vanuatu
• Papua New Guinea
• Nauru
• Fiji

When you land back in New Zealand, we'll automatically detect that you're home, and your regular plan use will resume. You don’t need to do anything else.

For No Data destinations you will be charged on a pay as you go basis for calls at the applicable rate.

How to check your Roaming usage

You can manage your Roaming usage in the 2talk web portal.

Usage will vary depending on several factors, including device model, the device settings, network used and application settings.

You can avoid unwanted data charges by turning data off on your phone and connecting to WiFi to use the internet. You will only be able to connect to the internet and check emails if you use WiFi. Switch data back on when you return to New Zealand to ensure you get the best possible coverage.

If you have a compatible phone, you may also be able to use WiFi Calling.

Roaming Charges

Destination	Daily Roaming	Daily Fee	Receive Calls	Make Calls	Send SMS	Data
Afghanistan	No	N/A	$1.15	$3.35	$0.91	N/A
Albania	No	N/A	$1.15	$3.35	$0.91	N/A
Algeria	No	N/A	$1.15	$3.35	$0.91	N/A
Angola	No	N/A	$1.15	$3.35	$0.91	N/A
Anguilla1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Antigua & Barbuda1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Argentina	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Armenia	No	N/A	$1.15	$3.35	$0.91	N/A
Aruba	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Australia**^	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Austria	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Azerbaijan	No	N/A	$1.15	$3.35	$0.91	N/A
Bahamas	No	N/A	$1.15	$3.35	$0.91	N/A
Bangladesh	No	N/A	$1.15	$3.35	$0.91	N/A
Barbados1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Belarus	No	N/A	$1.15	$3.35	$0.91	N/A
Belgium	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Belize	No	N/A	$1.15	$3.35	$0.91	N/A
Benin	No	N/A	$1.15	$3.35	$0.91	N/A
Bermuda	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Bhutan	No	N/A	$1.15	$3.35	$0.91	N/A
Bolivia	No	N/A	$1.15	$3.35	$0.91	N/A
Bosnia & Herzegovina	No	N/A	$1.15	$3.35	$0.91	N/A
Botswana	No	N/A	$1.15	$3.35	$0.91	N/A
Brazil	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
British Virgin Islands1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Brunei	No	N/A	$1.15	$3.35	$0.91	N/A
Bulgaria	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Burundi	No	N/A	$1.15	$3.35	$0.91	N/A
Cambodia	No	N/A	$1.15	$3.35	$0.91	N/A
Cameroon	No	N/A	$1.15	$3.35	$0.91	N/A
Canada	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Cape Verde	No	N/A	$1.15	$3.35	$0.91	N/A
Cayman Islands1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Chile	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
China	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Colombia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Congo	No	N/A	$1.15	$3.35	$0.91	N/A
Cook Islands ^	Yes	$8	$1.15/min	Plan Rate	Plan Rate	Plan Data
Costa Rica	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Cote D'Ivoire (Ivory Coast)	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Croatia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Cuba	No	N/A	$1.15	$3.35	$0.91	N/A
Cyprus1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Czech Republic	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Democratic Republic of the Congo	No	N/A	$1.15	$3.35	$0.91	N/A
Denmark	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Destination	Daily Roaming	Daily Roaming Cost	Receive Calls	Make Calls	Send SMS	Data
Djibouti	No	N/A	$1.15	$3.35	$0.91	N/A
Dominica1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Dominican Republic	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Ecuador	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Egypt	No	N/A	$1.15	$3.35	$0.91	N/A
El Salvador	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Equatorial Guinea	No	N/A	$1.15	$3.35	$0.91	N/A
Estonia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Faroe Islands	No	N/A	$1.15	$3.35	$0.91	N/A
Fiji ^	Yes	$8	$1.15/min	Plan Rate	Plan Rate	Plan Data
Finland	No	N/A	$1.15	$3.35	$0.91	N/A
France	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
French Guiana	No	N/A	$1.15	$3.35	$0.91	N/A
French Polynesia	No	N/A	$1.15	$3.35	$0.91	N/A
Gabon	No	N/A	$1.15	$3.35	$0.91	N/A
Gambia	No	N/A	$1.15	$3.35	$0.91	N/A
Georgia	No	N/A	$1.15	$3.35	$0.91	N/A
Germany	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Ghana	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Gibraltar	No	N/A	$1.15	$3.35	$0.91	N/A
Greece	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Greenland	No	N/A	$1.15	$3.35	$0.91	N/A
Grenada1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Guadeloupe	No	N/A	$1.15	$3.35	$0.91	N/A
Guam (Northern Mariana Islands)	No	N/A	$1.15	$3.35	$0.91	N/A
Guatemala	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Guernsey2	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Guinea Bissau	No	N/A	$1.15	$3.35	$0.91	N/A
Guinea Conakry	No	N/A	$1.15	$3.35	$0.91	N/A
Guyana1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Haiti	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Honduras	No	N/A	$1.15	$3.35	$0.91	N/A
Hong Kong	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Hungary	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Iceland	No	N/A	$1.15	$3.35	$0.91	N/A
India	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Indonesia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Iraq	No	N/A	$1.15	$3.35	$0.91	N/A
Ireland	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Isle of Man2	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Israel	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Italy	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Jamaica1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Japan	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Jersey2	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Jordan	No	N/A	$1.15	$3.35	$0.91	N/A
Kazakhstan	No	N/A	$1.15	$3.35	$0.91	N/A
Kenya	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Kiribati	No	N/A	$1.15	$3.35	$0.91	N/A
Kosovo	No	N/A	$1.15	$3.35	$0.91	N/A
Kuwait	No	N/A	$1.15	$3.35	$0.91	N/A
Kyrgyzstan	No	N/A	$1.15	$3.35	$0.91	N/A
Laos	No	N/A	$1.15	$3.35	$0.91	N/A
Latvia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Lebanon	No	N/A	$1.15	$3.35	$0.91	N/A
Lesotho	No	N/A	$1.15	$3.35	$0.91	N/A
Liberia	No	N/A	$1.15	$3.35	$0.91	N/A
Liechtenstein	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Lithuania	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Luxembourg	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Macau	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Macedonia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Malaysia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Maldives	No	N/A	$1.15	$3.35	$0.91	N/A
Mali	No	N/A	$1.15	$3.35	$0.91	N/A
Malta	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Martinique	No	N/A	$1.15	$3.35	$0.91	N/A
Mauritius	No	N/A	$1.15	$3.35	$0.91	N/A
Mexico	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Moldova	No	N/A	$1.15	$3.35	$0.91	N/A
Mongolia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Montenegro	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Montserrat1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Morocco1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Mozambique	No	N/A	$1.15	$3.35	$0.91	N/A
Myanmar	No	N/A	$1.15	$3.35	$0.91	N/A
Namibia	No	N/A	$1.15	$3.35	$0.91	N/A
Nauru ^*	Yes	$8	$1.15/min	Plan Rate	Plan Rate	Plan Data
Nepal	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Netherlands	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
New Caledonia	No	N/A	$1.15	$3.35	$0.91	N/A
Nicaragua	No	N/A	$1.15	$3.35	$0.91	N/A
Niger	No	N/A	$1.15	$3.35	$0.91	N/A
Nigeria	No	N/A	$1.15	$3.35	$0.91	N/A
Norway	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Oman	No	N/A	$1.15	$3.35	$0.91	N/A
Pakistan	No	N/A	$1.15	$3.35	$0.91	N/A
Palestine	No	N/A	$1.15	$3.35	$0.91	N/A
Panama	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Papua New Guinea^	Yes	$8	$1.15/min	Plan Rate	Plan Rate	Plan Data
Paraguay	No	N/A	$1.15	$3.35	$0.91	N/A
Peru	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Philippines	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Poland	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Portugal	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Puerto Rico	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Qatar	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Romania	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Rwanda	No	N/A	$1.15	$3.35	$0.91	N/A
Saint Kitts and Nevis1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Saint Lucia1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Saint Vincent and the Grenadines1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Samoa ^	Yes	$8	$1.15/min	Plan Rate	Plan Rate	Plan Data
San Marino	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Sao Tome and Principe	No	N/A	$1.15	$3.35	$0.91	N/A
Saudi Arabia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Serbia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Seychelles	No	N/A	$1.15	$3.35	$0.91	N/A
Sierra Leone	No	N/A	$1.15	$3.35	$0.91	N/A
Singapore	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Slovakia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Slovenia	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Solomon Islands	No	N/A	$1.15	$3.35	$0.91	N/A
South Africa	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
South Korea	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
South Sudan	No	N/A	$1.15	$3.35	$0.91	N/A
Spain	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Sri Lanka	No	N/A	$1.15	$3.35	$0.91	N/A
Sudan	No	N/A	$1.15	$3.35	$0.91	N/A
Suriname	No	N/A	$1.15	$3.35	$0.91	N/A
Sweden	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Switzerland	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Taiwan	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Tajikistan	No	N/A	$1.15	$3.35	$0.91	N/A
Tanzania	No	N/A	$1.15	$3.35	$0.91	N/A
Thailand	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Timor Leste	No	N/A	$1.15	$3.35	$0.91	N/A
Tonga ^	Yes	$8	$1.15/min	Plan Rate	Plan Rate	Plan Data
Trinidad & Tobago	No	N/A	$1.15	$3.35	$0.91	N/A
Turkey	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Turks & Caicos1	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Uganda	No	N/A	$1.15	$3.35	$0.91	N/A
United Arab Emirates	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
United Kingdom	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
United States3	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Uruguay	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Uzbekistan	No	N/A	$1.15	$3.35	$0.91	N/A
Vanuatu ^	Yes	$8	$1.15	Plan Rate	Plan Rate	Plan Data
Vatican	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Vietnam	Yes	$8	Plan Rate	Plan Rate	Plan Rate	Plan Data
Yemen	No	N/A	$1.15	$3.35	$0.91	N/A
Zambia	No	N/A	$1.15	$3.35	$0.91	N/A
Zimbabwe	No	N/A	$1.15	$3.35	$0.91	N/A

1	Max speeds limited to 300kbps
2	Covered by UK
^	When roaming in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papua New Guinea it costs $1.15 per minute to receive calls on your device. Calls rounded up to next whole minute. In most cases it's best for you to call your family and friends.
*	Covered by Digicel Fiji
**^	Unless included in plan

No Service Destinations

Destinations that are not listed above are not eligible for roaming services with 2talk. You will not be able to use calling, text or mobile data functionality on your phone through your 2talk plan.

Get help if you can’t connect overseas

If you are you in one of the destinations where 2talk Daily Roaming is supported but have difficulties connecting to a network, we suggest trying the following:

• Ensure that the handset has the correct APN settings.
• Action a hard reset of the mobile phone
• Try the SIM in a different handset

If none of this helps contact us and we’ll do our best to get things sorted as quickly as we can. In your ticket, please be sure to include the following information so that we can get to solving your issue sooner:

• Your 2talk mobile number
• Name
• Primary and alternate contact numbers
• Contact email address
• Current overseas destination you’re in including country, city and local address
• Make and model of your smartphone
• Brief description of the problem
• Error message (if any)
• Roaming network provider
• Please specify if you’re having issues with making or receiving phone calls, sending or receiving text messages, or using data overseas
• If your issue is with making phone calls, please send us a screenshot of the failed attempts (at least 2 examples). Please also mention the time zone and if possible, the name of the mobile service provider of the other person